1. Acceptance of terms

This website is operated by Bombay Puzzle Co. (“we”, “us”, “our”). Throughout the Site, these Terms of Service apply to all visitors, users and others who access or use the Site to browse or purchase our wooden jigsaw puzzles. By visiting the Site and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms referenced here (such as our Privacy Policy and Refund Policy).

2. About us

Bombay Puzzle Co. [insert registered business name/entity type if different, e.g. “operated by ____, a proprietorship/LLP”], registered office at 28, Navyug Society, V.M. Road, JVPD Scheme, Vile Parle West, Mumbai, Maharashtra – 400056. [GSTIN: ____ — add once registered]. We design and sell premium handcrafted wooden jigsaw puzzles inspired by Indian wildlife, art and heritage.

3. Eligibility

You must be at least 18 years old, or be using the Site under the supervision of a parent or legal guardian, to place an order.

4. Products, pricing & availability

• All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as shown at checkout [confirm].
• We reserve the right to change prices, modify or discontinue any product at any time without prior notice.
• We make every effort to display colours and details of our puzzles accurately; slight variation between the artwork on screen and the finished wooden product may occur.
• Products are subject to availability. If an item you ordered is out of stock, we will contact you to offer a substitute, a backorder, or a full refund.

5. Orders & payment

• Placing an order is an offer to buy; we may accept or decline any order at our discretion (for example, in cases of suspected fraud, pricing errors, or stock unavailability).
• Payments are processed securely through our third-party payment gateway. We do not store your full payment card details.
• You are responsible for providing accurate billing and shipping information.

6. Shipping & delivery

Shipping timelines, charges and coverage areas are described at checkout and, where applicable, in a separate Shipping Policy. Risk of loss and title for products pass to you upon delivery to the shipping carrier.

7. Returns & refunds

All returns, exchanges and refunds are governed by our Refund, Return & Cancellation Policy, which forms part of these Terms.

8. Intellectual property

All content on this Site — including the Bombay Puzzle Co. name and logo, puzzle artwork and designs, product photography, and written content — is the property of Bombay Puzzle Co. or its licensors and is protected by Indian and international copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works from any of it without our prior written consent.

9. Prohibited uses

You agree not to use the Site to: violate any applicable law; infringe our or any third party’s intellectual property rights; transmit viruses or malicious code; harvest or scrape data from the Site; or interfere with the security or proper functioning of the Site.

10. User content

If you submit reviews, comments, photos of your completed puzzle, or other content to us (including via social media tags), you grant Bombay Puzzle Co. a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content for marketing purposes, with attribution where reasonably possible. You are solely responsible for content you submit and confirm you have the right to share it.

11. Third-party links

The Site may contain links to third-party websites (for example, our social media pages or payment gateway). We are not responsible for the content, accuracy, or practices of any third-party site.

12. Disclaimer of warranties & limitation of liability

The Site and products are provided “as is”. While we take care in crafting and quality-checking every puzzle, we do not warrant that the Site will be uninterrupted or error-free. To the maximum extent permitted by Indian law, Bombay Puzzle Co. shall not be liable for any indirect, incidental or consequential damages arising from your use of the Site or products, beyond the value of the order in question.

13. Indemnification

You agree to indemnify and hold Bombay Puzzle Co., its team and partners harmless from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or violation of any law or third-party right.

14. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

15. Consumer grievance redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you may also address grievances to our Grievance Officer named in our Privacy Policy, or approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or file a complaint on the e-Daakhil portal.

16. Changes to these terms

We may update these Terms of Service at any time by posting the revised version on this page with an updated “Last updated” date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

17. Contact us

Bombay Puzzle Co.
28, Navyug Society, V.M. Road, JVPD Scheme, Vile Parle West, Mumbai, Maharashtra – 400056
Phone: +91 98194 82717
Email: asg345@gmail.com