Refund, Return & Cancellation Policy

Last updated: [4 September 2026]

At Bombay Puzzle Co. every puzzle is quality-checked before it ships in a gift-ready box. If something isn’t right, here is how we make it right.

1. Order cancellation

You may cancel an order free of charge any time before it has been dispatched. Once you receive a shipping confirmation, the order can no longer be cancelled — please use the return process below instead. To cancel, email asg345@gmail.com or call +91 98194 82717 quoting your order number.

2. Returns — damaged, defective or incorrect items

If your puzzle arrives damaged, with missing/defective pieces, or you receive the wrong product, we will replace it or refund you in full, including original shipping charges. Please contact us within [7] days of delivery with:

  • Your order number,
  • Photos of the damaged/incorrect item and its packaging, and
  • A short description of the issue.

Once verified, we will send a replacement at no extra cost, or issue a full refund if a replacement isn’t available or preferred.

3. Returns — change of mind

Because each puzzle ships sealed with its Puzzle Saver Kit, we accept change-of-mind returns only if the box and its factory seal are unopened and the product is unused, within [7] days of delivery. The following are not eligible for change-of-mind return:

  • Puzzles that have been opened, assembled or had pieces removed from their packaging.
  • Products marked “Final Sale” or purchased at a clearance/sale price [confirm if applicable].
  • Gift cards, if introduced in future.

Return shipping for change-of-mind returns is paid by the customer, unless the item is defective or we made an error with your order.

4. How to request a return

  1. Email asg345@gmail.com or call +91 98194 82717 with your order number and reason for return.
  2. We will confirm eligibility and share the return address [28, Navyug Society, V.M. Road, JVPD Scheme, Vile Parle West, Mumbai, Maharashtra – 400056 — confirm this is also your returns address] and, where applicable, arrange a reverse pickup through our courier partner.
  3. Pack the item securely in its original packaging with all accessories (Puzzle Saver Kit, jute bag, box).

5. Refunds

Step Timeline
Return received & inspected Within [2] business days of receipt
Refund approved & processed Within [7–10] business days of approval
Refund reflects in your account Depends on your bank/UPI provider — typically [3–7] additional business days

Refunds are issued to the original payment method (card, UPI, net banking) used at checkout. If that is not possible, we will offer a bank transfer or store credit, at your choice.

6. Exchanges

Want a different design or piece count instead of a refund? Let us know when you contact us — subject to stock availability, we’re happy to exchange rather than refund.

7. Late or missing refunds

If you haven’t received a refund within the timelines above, please first check with your bank or card issuer, as processing times vary. If it’s still missing, contact us at asg345@gmail.com and we’ll look into it.

8. Contact us

Bombay Puzzle Co.
28, Navyug Society, V.M. Road, JVPD Scheme, Vile Parle West, Mumbai, Maharashtra – 400056
Phone: +91 98194 82717
Email: asg345@gmail.com